How We Use Cookies on Our Website

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners about how their site is being used.

Cookies are not viruses or harmful programs. They cannot access other files on your device or execute code. They simply store small pieces of information that help websites function and improve over time.

Similar technologies such as pixels, web beacons, and local storage work in comparable ways and are also covered by this policy.

This Cookie Policy is published by Energiebee Limited, a company registered in England and Wales, with its registered office at:

4 Blackburn Road, Accrington, England, BB5 1HD

For cookie-related enquiries: privacy@energiebee.com

This policy applies to our website at www.energiebee.com (“Website”). It should be read alongside our Privacy Policy and Terms & Conditions.

We use cookies on our Website to:

• Ensure the Website functions correctly and securely;
• Remember your preferences and settings between visits;
• Understand how visitors find and use our Website;
• Measure the effectiveness of our marketing campaigns;
• Improve the overall experience for our users.

We do not use cookies to collect sensitive personal information such as financial details or passwords, and we do not sell cookie data to third parties.

1.1 Strictly Necessary Cookies

These cookies are essential for the Website to work. Without them, core functionality such as account login, checkout, and security features would not operate correctly. They cannot be disabled through our cookie settings, as doing so would prevent the Website from functioning.

• session_id — Maintains your login session while you browse. Duration: Session.
• cart_token — Protects against cross-site request forgery attacks. Duration: Session.
• cookie_consent — Stores your cookie preferences. Duration: 12 months.
• cart_items — Remembers items in your shopping basket. Duration: 7 days.

Legal basis: Legitimate interests. These cookies are technically necessary to provide the Website.

1.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Website — which pages are visited most, where users come from, and where they encounter issues. All data collected is anonymised or aggregated and cannot be used to identify you personally.

• _ga — Google Analytics. Distinguishes unique users. Duration: 2 years.
• _ga_* — Google Analytics. Stores session state. Duration: 2 years.
• _gid — Google Analytics. Distinguishes users at session level. Duration: 24 hours.
• _gat — Google Analytics. Throttles request rate. Duration: 1 minute.

Legal basis: Consent — these cookies are only set if you accept analytics cookies via our cookie banner.

1.3 Functional Cookies

These cookies enable enhanced functionality and personalisation on our Website, such as remembering your region, language, or display preferences. If you disable these cookies, some features may not work as expected.

• user_preferences — Remembers your display and language settings. Duration: 12 months.
• region — Stores your selected country or region. Duration: 12 months.

Legal basis: Consent — these cookies are only set if you accept functional cookies via our cookie banner.

1.4 Marketing & Targeting Cookies

These cookies are used to deliver advertisements and content that are more relevant to you and your interests. They may also be used to limit how many times you see an advertisement and to measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across other websites.

• _fbp — Meta (Facebook). Tracks visits for ad targeting. Duration: 3 months.
• _fbc — Meta (Facebook). Stores click identifier for ad attribution. Duration: 3 months.
• IDE — Google (DoubleClick). Used for targeted advertising. Duration: 13 months.
• NID — Google. Used to show personalised ads. Duration: 6 months.

Legal basis: Consent — these cookies are only set if you accept marketing cookies via our cookie banner.

1.5 Third-Party Cookies

Some pages on our Website may include content embedded from third-party services (such as YouTube videos, social media sharing buttons, or maps). These third parties may set their own cookies on your device. We do not control these cookies and recommend reviewing the privacy and cookie policies of those services directly:

• Google: policies.google.com
• Meta (Facebook): www.facebook.com/policies/cookies
• YouTube: policies.google.com/technologies/cookies

Cookies are either session cookies or persistent cookies:

Session cookies are temporary and are deleted from your device automatically when you close your browser. They are used to manage your activity during a single visit.

Persistent cookies remain on your device for a set period (as specified in Section 4) or until you delete them manually. They are used to remember your preferences across multiple visits.

You have several ways to control cookies:

Cookie Banner: When you first visit our Website, you will be shown a cookie consent banner. You can choose to accept all cookies, accept only essential cookies, or customise your preferences by category. You can update your choices at any time by clicking the “Cookie Settings” link in the footer of our Website.

Browser Settings: Most browsers allow you to view, manage, block, or delete cookies through their settings. Please note that blocking certain cookies may affect the functionality of our Website. Here are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Opt-Out Tools: You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

For interest-based advertising, you can manage your preferences through the Your Online Choices platform.

Our Energiebee mobile application (“App”) does not use browser cookies. However, the App does use similar technologies such as local storage and device identifiers to:

• Keep you logged in between sessions;
• Store your in-app preferences and settings;
• Collect anonymised usage analytics to improve the App experience.

For full details on data collected by the App, please refer to our Privacy Policy.

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. There is currently no universally agreed standard for how websites should respond to DNT signals. At present, our Website does not alter its behaviour in response to DNT signals, but you can use the controls described in Section 6 to manage your cookie preferences.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, applicable law, or our business practices. We will notify you of any significant changes by updating the “Last updated” date at the top of this page and, where appropriate, by displaying a new cookie consent banner.

We encourage you to review this policy periodically to stay informed about how we use cookies.

Last updated: May 2026